Exclusive interview with Lincoln Murphy

Exclusive interview with Lincoln Murphy

Last week we had the honor of talking to one of the top references in Customer Success, Lincoln Murphy.

We invite you to attend this interview, led by our CEO, João Dambroz.

Lincoln brings his insight into the area of Customer Success to 2017. It’s worth watching.

Some topics of interview

  • Key Customer Success metrics that companies should look and improve

  • How to create a Customer Success Strategy

  • How to Use Net Promoter Score to Improve Customer Success

  • The importance of data analysis

  • The balance between acquisition and retention

  • Customer Success Tips and Trends for 2017

  • First steps on Customer Success

  • The importance of Customer Success at SaaS model

I understand that behind a happy consumer, there is always a team working hard to make it possible. As an entrepreneur, I want to facilitate and provide ways for companies to deliver an incredible experience for their customers.

Willian Becher – who has written posts on loyalnow.


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